The Information Technology Solution Center provides technology support and solutions to the students, faculty, and staff of Thiel College. Contact the Solution Center for any technology issues at 724-589-4000, email@example.com or by visiting the Solution Center in Room 126 of the Academic Center. Office hours are Monday-Friday from 8 a.m. to 4 p.m.
To submit a support ticket, send an email to firstname.lastname@example.org. Please see instructions below in order for Information Technology to assist you effectively.
When you experience an issue that requires the attention of the Solution Center, or have a Moodle related need, please submit an email to email@example.com. In this email, please provide as much detail as possible so that we can address your needs in the most efficient manner possible. Depending on the issue, details may include:
The more information you can provide, the faster we will be able to resolve the issue!
Upon submitting an email to firstname.lastname@example.org, a ticket is created, and you will receive notification that the ticket has been received by the Solution Center. The ticket will then be assigned to the appropriate technician/student worker or escalated to AtNetPlus for a resolution. You will also receive a final notification email once the issue has been resolved and the ticket is closed. This will allow you to stay informed and provide any other relevant information as requested for a quick resolution of the issue.
The Solution Center staff delivers expert support and service for the following issues:
Students, take advantage of Microsoft software products at a deeply discounted rate with your Thiel College ID!
Faculty and Staff can also take advantage of Microsoft software products at a deeply discounted rate. Click the image below to learn more!