Information Technology Solution Center | Thiel College
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The Information Technology Solution Center provides technology support and solutions to the students, faculty, and staff of Thiel College. Contact the Solution Center for any technology issues at 724-589-4000, thiel@atnetplus.com or by visiting the Solution Center in Room 126 of the Academic Center.  Office hours are Monday-Friday from 8 a.m. to 4 p.m.

IT Support Ticket

To submit a support ticket, send an email to thiel@atnetplus.com. Please see instructions below in order for Information Technology to assist you effectively.

When you experience an issue that requires the attention of the Solution Center, or have a Moodle related need, please submit an email to thiel@atnetplus.com. In this email, please provide as much detail as possible so that we can address your needs in the most efficient manner possible. Depending on the issue, details may include:

  • Screen shots
  • Class (including section)
  • Building/room information
  • Browser being used
  • Laptop or desktop, Mac or PC
  • Any other specific information that you have available about the issue.

The more information you can provide, the faster we will be able to resolve the issue!

Upon submitting an email to thiel@atnetplus.com, a ticket is created, and you will receive notification that the ticket has been received by the Solution Center. The ticket will then be assigned to the appropriate technician/student worker or escalated to AtNetPlus for a resolution. You will also receive a final notification email once the issue has been resolved and the ticket is closed.  This will allow you to stay informed and provide any other relevant information as requested for a quick resolution of the issue. 

The Solution Center staff delivers expert support and service for the following issues:

  • Classroom support
  • Audio/Visual support
  • Mobile phone email
  • Self Service
  • Network/Wireless connection services
  • Printers
  • Email services
  • Virus/Malware issues
  • Moodle
  • Equipment lending
  • Laptop repair
  • Microsoft Office 365
  • Computer lab support
  • Software/Hardware
  • Telecommunications

Students, take advantage of Microsoft software products at a deeply discounted rate with your Thiel College ID!

Thiel College Software Store

Faculty and Staff can also take advantage of Microsoft software products at a deeply discounted rate. Click the image below to learn more!

Microsoft HUP